Paul R. Schrader
P.O. Box 1084
Ringgold, GA 30736
Phone: 423-314-5122 Email: chip@babb.com
PROFILE
Network Manager with extensive experience in the IT/MIS industry. Background in managing computer operations for small and medium size businesses. Expert communicator with the ability to keep teams on track and on schedule. Utilized ITIL fundamentals to assist corporations in making hardware and software decisions totaling millions of dollars. Trained thousands of individuals on topics ranging from the basic concepts of hardware/software to certified classes and ITIL for Microsoft and IBM Tivoli Services. Experience includes mainframes/personal computers, network administration, maintenance and connectivity, design/development of networks/software packages and hardware/software installations/upgrades. Significant project management and budgeting skills.
QUALIFICATIONS
● Managing ● Training ● Initiating
● Developing ● Evaluating ● Goal-Setting
● Communicating ● Troubleshooting ● Implementing
SELECTED ACCOMPLISHMENTS
Resolved computer-related failures in an environment that included mainframes, minicomputers and PC’s for a large electric utility. Determined severity of event using ITIL fundamentals and initiated diagnostic procedures to assess complexity of event. Coordinated resolution activities and communicated with personnel to ensure successful completion. Results: Determined commonalities between events to predict future problems. Reduced resolution times by a factor of three.
Trained hundreds of clients for a large hardware/software company. Assisted in curriculum development, reviewed training versions to keep classes current and surveyed class participants to hone training skills. Results: Provided a required component for accreditation of class participants. Created client desire for future training programs.
Spearheaded hardware/software acquisitions for a software development company. Developed a vendors list, assessed product viability and maintained vendor relationships. Results: Identified potential discrepancies between vendor claims and product ability.
Managed a project team of programmers for an insurance company. Assessed team member’s expertise and developed a plan to satisfy customer requirements. Determined personnel assignments and conducted progress reviews. Implemented testing and quality assurance at each stage to document project completion. Results: Project was completed in 2 weeks instead of the scheduled 8 and within budget.
EDUCATION
Computer Science classes, University of Tennessee at Chattanooga, Chattanooga, Tennessee, 1984
Electrical Engineering/Computer Science classes, Georgia Institute of Technology, Atlanta, Georgia, 1980
Paul R. Schrader
P.O. Box 1084
Ringgold, GA 30736
Phone: 423-314-5122 Email: chipschrader@earthlink.net
OBJECTIVE
An Information Systems Management position in the IT/MIS industry using ITIL fundamentals.
PROFESSIONAL EXPERIENCE
● Manager, Release Management, Shaw Industries, Inc., Dalton, Georgia, 2008-2010
In charge of staff that planned and executed changes to the infrastructure environment for
distributed servers and clients in this international corporation.
● Owner, CAMEO, Ringgold, Georgia, 1996-2007
In charge of computer consulting and training services.
Responsible for managing various company departments as a consultant.
Taught ITIL Fundamentals accredited certification course through IBM.
● Systems Engineer, OSA, Inc., Ringgold, Georgia, 1988-1996
Worked with staff that managed electric utility clients and their production costing needs.
Responsible for client consulting and customizing software to meet client needs.
● Systems Analyst, Tennessee Valley Authority, Chattanooga, Tennessee, 1978-1988
In charge of custom design for graphics software used in board presentations and assisting with
development/execution of electric utility production costing software.
Responsible for assisting staff with internal/external questions regarding production cost and
financial model.
TECHNICAL PROFICIENCIES
IBM ITIL Certification-Foundation Certificate in IT Service Management- 2007
IBM Certified Deployment Professional for Tivoli Storage Manager 5.4- 2007
IBM Certified Deployment Professional for Tivoli Access Manager 6.0- 2007
IBM Certified Deployment Professional for Tivoli Identity Manager 4.6- 2006
IBM EXAct High Performance eServer xSeries Technical Professional- 2003
Microsoft Certified System Engineer Certification- 1996
EDUCATION
Computer Science classes, University of Tennessee at Chattanooga, Chattanooga, Tennessee, 1984
Electrical Engineering/Computer Science classes, Georgia Institute of Technology, Atlanta, Georgia, 1980